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Live Stats.NET Media and Downloads Tracking

Tracking Statistics for the Media & Downloads Report:

Which white paper PDF files are your potential customers most interested in? Which executable programs are the most popular downloads on your web site? Knowing the answers to questions like these will help you understand what your visitors are interested in so you can make changes to best suit their needs, such as locating resources in easier-to-find places or providing more of a particular type of resource.

Downloadable files can be tracked through the LiveStats.NET Media & Downloads report. This report tracks files like PDF's and exe's by looking at the hyperlink used to open the download. To track downloadable files, you will need to add the DeepMetrix "Link Tracking" JavaScript code snippet. Instructions are below.

Note: This section provides instructions on tracking download hyperlinks through the "Link Tracking" JavaScript. If you have a dynamic site and the downloads use a CGI-based page to serve the file, we recommend creating a Custom Report to look for the downloaded file name in the CGI parameters.

How to add the "Link Tracking" Code:

On the web site page that contains the hyperlink you want to track, insert the following JavaScript after the StatScript (the main block of DeepMetrix JavaScript). This link tracking script must be after the main StatScript because the link tracking script uses variables that are declared in the main StatScript. If you reverse the order of the scripts, you will get JavaScript errors on your page when viewed with a browser.

Important: For proper formatting, simply copy and paste the JavaScript from the text box below.

 

In the hyperlink tag for the downloadable item, insert the following code:
onclick="dmnetclick=1;"

For the example of a link to open a whitepaper in PDF:

<a href="whitepaper.pdf" onclick="dmnetclick=1;">Whitepaper Download</a>

LiveStats.NET will now include metrics for your download traffic. In the above example, "whitepaper.pdf" will be listed in the Media & Downloads report.

Important: For this "Link Tracking" code to work, the page that contains the hyperlinks must be currently tracked by LiveStats.NET.

Note: If the visitor has clicked on another link before the hyperlinked page has fully loaded in their web browser, the hyperlink click may not be tracked by LiveStats.NET