If you are enabling the optional Media and Downloads LiveStats.NET tracking and if you also are using dynamic menus on the page, you may need to implement the following fix.

If your menu system uses the file mm_menu.js, then you need to patch that file as described below. (The file mm_menu.js is widely used with menus generated by Macromedia Dreamweaver and possibly other web authoring software packages.)

The problem addressed by this fix:  The mm_menu.js script takes control of the "Mouse Up" function and doesn't allow the media tracking javascript code to intercept the mouse operation and enable the tracking of the downloaded file.

This fix modifies the menu function to explicitly call the media tracking script, so do not make this change unless you are also using the media tracking feature.

In the file mm_menu.js (which is probably located in a shared folder such as "yoursite\images\header\mm_menu.js" add a line with "LinkTrack(e);" before the "return true;" as indicated below:
 

BEFORE:  This is the original section of the file:

function mouseupMenu(e) { hideMenu(true, e); hideActiveMenus(); return true; }

 

AFTER:  This is the same section of the file with the added line:

function mouseupMenu(e) { hideMenu(true, e); hideActiveMenus(); LinkTrack(e); return true; }